Service Writer

POSITION SUMMARY 

The Service Writer will be responsible with performing various administrative services and providing general administrative support in maintaining the records associated with the day-to-day operations for all County fleet vehicles. 

Pay Rate: $22.00 - $24.00

RESPONSIBILITIES 

• Writes customers vehicle order upon arriving at service lane at any of the five locations.
• Open and close work orders and dispatches for all County vehicle fleet.
• Write vehicle repair estimates, open work order lines, and file documents. 
• Input / update vehicles’ maintenance information into M5 program.
• Assign work to automotive technicians and services technicians.  
• Manages fleet and assist with all county vehicles.
• Answer phones and route accordingly. 
• Giving approval, keying repairs, and processing invoices for payment 
• Park, Jump-start, pick up and deliver County vehicles as needed to any vendor or County facility.
• Wash and vacuum motor pool vehicles prior to renting.
• Maintain daily vehicles accountability, parked location, lane, and vehicle status.
• Picking up and delivering vehicles to County and any vendors as required.
• Maintains personal area and office clean: sweep, mop and take out trash.
• Assist with breakdown services, repairs, and accidents to the most effective repair location. 
• Ability to professionally interact with customers, colleagues, and to foster positive business relationships.
• Other duties as assigned.

QUALIFICATIONS 

• Previous experience in the automotive service industry preferred  
• Must possess a valid Driver's License  
• Must complete County requirement Live Scan
• Proficiency with MS Office Suite  
• Effective oral and written communication skills at all levels of the organization  
• Strong organizational skills with the ability to manage time and multiple priorities to completion 
• Problem solving skills with an analytical thought process 
• Ability to adapt to a rapidly changing environment 
• May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.

BENEFITS 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. 

• Medical, Vision & Dental Insurance 
• Paid Time-Off Program & Company Paid Holidays 

• 401(k) Retirement Plan 
• Insurance: Basic Life & Supplemental Life 
• Health & Dependent Care Flexible Spending Accounts 
• Short-Term & Long-Term Disability 
• Personal Development & Learning Opportunities 
• On-the-job Training, Skills Development & Certifications 
• Employee Referral Program 
• Corporate Sponsored Events & Community Outreach  
• Tools, toolbox, scanners, and troubleshooting equipment will be provided 

SHOP LOCATIONS: Downtown Los Angeles, North Alameda St. 90012 

• City of Monrovia, North Mountain Ave, 91016 
• City of Culver City, Playa Court Ct. 90230 
• City of Lancaster, 60th Street West, 93536 
• East Los Angeles, N. Eastern Ave, 90063 

WORKING CONDITIONS 

Work is typically based in one of five busy service maintenance garage environments, may require occasional on-the-road maintenance repairs. Frequent work outside and in inclement weather conditions is required, including heat, cold and humidity. May be exposed to fumes or airborne particles, toxic or caustic chemicals and vibration. Must be willing to wear Personal Protective Equipment as required by established Company Safety Standards. Normal work hours are Monday-Friday 7:00 am to 4:00 pm, however some extended or weekend hours may also be required. 

#MON