Housekeeper

POSITION SUMMARY 

Housekeeper will maintain a high standard of sanitation and cleanliness of the hotel. This position involves high Guest Contact and presents the first point of contact with our guests while keeping all areas free of safety hazards and performing tasks in a safe and efficient manner. 

RESPONSIBILITIES 

• Clean guest rooms as assigned and all common areas, ensuring hotel’s established standards of cleanliness, and replace required supplies. With instruction, be able to clean a standard guest room within 30 minutes meeting hotel cleaning standards.
• Vacuum carpets and clean windows.
• Ensures carts are clean and stocked with cleaning and room supplies.
• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction. Communicate effectively with guests as well as team members.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Turn in lost and found items immediately to the supervisor.
• Stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop Lobby areas
• Clean Outside bathroom daily. Dust light fixtures in hallways.
• Remove all dirty linen from laundry chutes and hallways.
• Turn in lost and found items immediately to the supervisor.
• Aid co-workers and guests as needed.
• Notify supervisor of any guests’ complaints or comments.
• Always maintain guest confidentiality.
• Assists in handling emergencies in order to protect our guest and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Be in proper uniform and wear closed toe, flat shoes.
• Complete daily report and assignment sheets as instructed by supervisor.
• Report all maintenance problems to supervisor.
• Other duties as assigned  

QUALIFICATIONS 

• High School diploma or equivalent required  
• Previous housekeeping experience preferred

• Ability to pass pre-employment background check and drug screening
• Effective oral or written communication skills with all levels of the organization  
• Strong organizational skills with the ability to manage time and multiple priorities to completion  
• Problem solving skills with an analytical thought process  
• Ability to adapt to a rapidly changing environment  

BENEFITS 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace. 

• Medical, Vision & Dental Insurance 
• Paid Time-Off Program & Company Paid Holidays 
• 401(k) Retirement Plan 
• Insurance: Basic Life & Supplemental Life 
• Health & Dependent Care Flexible Spending Accounts 

• Short-Term & Long-Term Disability 
• Personal Development & Learning Opportunities 
• On-the-job Training, Skills Development & Certifications 
• Employee Referral Program 
• Corporate Sponsored Events & Community Outreach 

WORKING CONDITIONS 

May be exposed to fumes, toxic or caustic chemicals, must wear personal protective equipment while using cleaning supplies, as required by established Company Safety Standards. The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms. Housekeepers must demonstrate a commitment to maintaining high quality standards and attention to detail. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

PHYSICAL REQUIREMENTS 

Must be able to lift, lower, carry, push or move objects up to 50 lbs. Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch and handle work related supplies and tools.